We, at FantasticStay, respect your privacy. This privacy policy (the “”) outlines our privacy practices when we are acting as a data controller with respect to the personal data of our customers and website visitors or in other words, when we determine the purposes and means of the processing of that personal data. 

Providing us with your personal information is a choice you make. We appreciate that and thank you for making this choice. You are not legally obligated to provide us with this information, but we do need it to allow you to use our Services. 

This Privacy Policy is combined into our Terms of Service (the “Terms of Service“), and is a part of them. Please refer to our Terms of Service for more information about how the Services work. This Privacy Policy does not apply to data that is not personal data, including anonymous, de-identified, or aggregated data, even when such data has been derived from personal data. 

We may update this Privacy Policy from time to time by publishing a new version on our website and we may notify you of significant changes to this Privacy Policy by email.

We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

 

1.1 Customers & Website Visitors

(a) When you submit an inquiry about our Services, we collect contact information such as your name, address, mobile phone number and email address. The legal basis for this processing is consent.

(b) When you register a Customer Account with us, we collect contact information such as your name, address, mobile phone number and email address. This data may be processed for the purposes of monitoring your use of our Services. The legal basis for this processing is the performance of a contract between you and us. 

(c) When we collect information relating to our users and our customer relationships, including user and customer contact information, we may process it for the purposes of managing our relationships with customers and promoting our products and services to users and customers. The legal basis for this processing is our legitimate interests, namely the proper management of our customer and user relationships.

 

1.2 Provision of our Services 

(a) While we provide our Services and process transactions with you, we collect the data regarding the provision of our Services which may include any information relating to your properties including pricing, availability, address and access instructions (the “service data”). The service data may be processed for the purposes of operating our website, providing our Services and communicating with you. The legal basis for this processing is the performance of a contract between you and us. 

(b) We collect wider information when you use our Guest Communication Services which may include detailed information about your properties, the amenities, access instructions, welcome messages, check-in and check-out instructions.

(c) When we provide customer support to resolve technical issues you encounter, we collect and analyse the information that you give us.  

(d) The above data may be processed for the purposes of operating our website, providing our services and communicating with you. The legal basis for this processing is the performance of a contract between you and us and also our legitimate interests, i.e. the proper administration of our website and business and the proper management of our customer relationships.

 

1.3 Payment and Transaction Information 

In order to process the payment of the Fees you pay us for our Services, we collect your credit card or debit card information and also all information relating to the transactions between you and us, including purchases services. We may process this information for the purpose of supplying the purchased services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and also our legitimate interests, i.e. the proper administration of our website and business. 

 

1.4 Newsletters and offers

We may collect and process information that you provide to us for the purpose of subscribing to our email notifications, newsletters, and/or various offers. The legal basis for this processing is consent.

 

1.5 Internal Research and supervision of incidents

(a) We analyse user activity data and collect it to determine where we need to improve user and customer experience.

(b) We verify accounts and activity, monitor suspicious or fraudulent activity and identify violations of our Terms of Service, our Privacy Policy and any other policies that we may have. 

(c) The legal basis for this processing is the performance of a contract between you and us and also our legitimate interests, i.e. the proper administration of our website and business.

 

(a) We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this Privacy Policy.

(b) We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining their services and insurance coverage. 

(c) Financial transactions relating to our website and services may be handled by our payment services provider, Stripe. You can find information about Stripe’s privacy policies and practices respectively at: https://stripe.com/gb/privacy. FantasticStay uses Stripe payment services to deliver payments to you. Such payment services are subject to Stripe’s terms and privacy policy. 

(d) In addition, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation or a legal investigation to which we are subject. 

 

If any transfers of data to countries outside the EEA take places, such transfers will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which you can obtain from http://eur-lex.europa.eu/legal-content/en/ALL/?uri=CELEX%3A31995L0046

 

(a) We will retain your personal data for a minimum period of 3 years following first contact (e.g. website visit) and a maximum period of 10 years thereafter.

(b) Notwithstanding the above paragraph, we may retain your personal data for longer periods where such retention is necessary for compliance with a legal obligation to which we are subject.

 

In this clause 5, we have provided a summary of your rights regarding your personal data. These rights are complex and not all the details have been included. You may read the relevant data protection laws for a full explanation of your rights.

You have the following rights with respect to your personal data:

the right to request a copy of your personal data that we hold about you;

the right to request that we correct your personal data if inaccurate or out of date; if you are a customer you may also update your Customer Account by logging into it on Our Platform;

the right to request that your personal data be deleted when it is no longer necessary for FantasticStay to retain such data;

the right to withdraw any consent to personal data processing at any time; for example, regarding your consent to receive e-marketing communications: you can withdraw your consent to e-marketing by managing your subscriptions included in our communication;

the right to request a restriction on further data processing, in case there is a dispute in relation to the accuracy or processing of your personal data;

the right to object to the processing of personal data, in case data processing has been based on legitimate interest and/or direct marketing.

If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. 

You may exercise any of your rights in relation to your personal data by notifying us in writing at our registered office located at Кings Lodge London Road, West Kingsdown, Sevenoaks, TN15 6AR, United Kingdom.

 

We use cookies to recognise you when you visit our website. We use this information to remember your site preferences. Additionally, we aggregate this data to analyse site traffic and the effectiveness of our marketing efforts.

 

6.1 What are cookies?

(a) Cookies are small text files that are stored on your computer. They are designed to hold a small amount of data specific to a website or server that can be accessed either by the website or your computer. We use cookies to capture information, such as IP address and electronic activity data.

(b) Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

(c) Cookies are also classified as “first-party cookies” regarding the ones created by the site you’re currently visiting and “third-party cookies” are cookies added by a domain that is not the domain you are currently visiting. 

 

6.2 The cookies we use

By using our website, you agree to the use of cookies and other technologies as set out in this Privacy Policy. We appreciate some users may like more individual control over their visit to our website and can adjust their settings accordingly – please see clause “How to manage cookies” below. You can find the list of cookies we use in the following link.

 

6.3 How to manage cookies?

You can remove the cookies in your browser as shown below. However, please note that if you block the cookies that we use, you will not be able to use all the features on our website. You can find out more information about cookies and how to remove cookies by visiting allaboutcookies.org.

 

(a) This website is owned and operated by Fantasian Ltd. 

(b) We are registered in England and Wales under registration number 11848460 and our registered office is at Кings Lodge London Road, West Kingsdown, Sevenoaks, TN15 6AR, United Kingdom.

(c) You can contact us: by post, to the postal address given above and/or by email, using [email protected]