Choose when to send (Trigger)
Timing is crucial. Choose when to send an Automated message from the time of a new reservation is confirmed till days after the check-out.
Choose additional conditions (Filters)
Setup additional conditions for your messages. Send particular message only if the reservation is originated from Airbnb, Booking.com or your own website. Send sofa bed instructions only if the number of guests exceeds the regular bed capacity and many more scenarios.
Send Automated messages to your guests, staff, homeowners, investors or yourself.
Choose delivery method
Automated messages can be send by either channel messaging platform or email.
Setup the message itself
And finally write the message itself. Our system supports dynamic variables, which are short codes for all sorts of dynamic information such as the guest first name. Learn more.
Full control over your Automated messages
Each Reservation will show you all scheduled Automated messages. At any point of time – you can edit or abort an Automation execution.
Send an Automated message to your guests only if you didn’t personally reply within a certain timeframe – i.e. 10 minutes.
Another example is to send automated message directing your guests to a on the ground manager during their stay, which will be send 1 minute after the message is received.
Ask and save emails
Email Grabber can send an automated message asking your guest for a personal email address. Once the guest replies with one, it will automatically detect this event and save it under the guest profile for further marketing activities.
Setup AutoReview time and ratings
Choose when you would want the review to be posted on Airbnb and with what ratings. We recommend 3 days after check-out.
Full control over your Auto Reviews
Not all of your guests deserve 5 star reviews. Each reservation’s AutoReview can be edited or aborted before it’s posted to Airbnb or any other supported channel.
Smart Calendar Rules
List the same property as an Entire home/apartment and as Single rooms. List multiple properties as one (Combo listings). Control and sync all Listing’s Calendars correctly with Smart Calendar Rules in order to avoid double bookings.
Automatically schedule offline tasks – such as check-outs (cleanings) and check-ins (personal meet & greats). Tasks will be synced with Asana, one of the world’s most powerful task managers with robust Mobile apps. Learn more.
Choose payment type
Our comprehensive and fully automated payment processing system supports both accommodation fare charges & security deposits. You can choose whether to charge, pre-authorize or even issue a refund.
Choose when (Trigger)
We support charges on all possible reservation events such as the moment a new reservation is confirmed, X days before/after check-in/check-out, on alteration (modification) of a reservation or even on cancellation.
Additional rules (Filters)
Apply additional filters to your your rules for example only if a reservation comes from Booking.com, or if the last payment attempt failed.
Get notified on successful or failed payments
Be in control. Get e-mail notifications on every successful or declined payment.
Notify, natively, your Guests upon charges, refunds or failures
Send automated message to your guests natively on the Booking Channel on: successful payments, failures or refunds. Quote the descriptor they’ll see on their credit card statements, amounts and any other transaction related data.
Full control of every automatic payment
And as like all of our automations – each reservation page gives you full control all all scheduled automations. You can prevent any event from executing.